How do I cancel a shipment?
How to Cancel Shipping for a Redeemed Repack
If you’ve redeemed a repack and changed your mind about shipping, you can cancel it—but only if the invoice hasn’t been paid yet.
🚫 When Can I Cancel Shipping?
You can only cancel a shipment before the invoice is paid.
Once payment is made, the shipment is locked in and can no longer be canceled.
🛑 Steps to Cancel a Shipment
- Go to the Repackz tab in your account.
- Find the package you redeemed.
- Click on "Cancel Shipment".
That’s it! If the cancellation is successful, the package will no longer be processed for shipping, and no fees will be charged.
🔒 After Payment
If you’ve already paid the invoice:
- The order cannot be canceled.
- It will move forward in the shipping process.